Page Insights do not show us details of individual visitors. Facebook will provide us with Page Insights, which are aggregated data to help us understand how people are engaging with our page. If you visit our Facebook page, Facebook may be a joint controller with us in relation to information Facebook collects about you regarding your visit to interaction with our page or its content. If we engage with you on social media, we may use information you share with us (including your social media handle or profile) or which is available from your account to inform our correspondence with you.Ģ.5 Facebook. If you use the contact form on our website, or you submit a service case for repair via our website, you will need to provide an email address in order for us to be able to respond.Ģ.4 Social media. This may include enquiries, reviews, follow-up comments or complaints lodged by or against you and disputes with you or your organisation. Mandatory information fields are generally set out when you are entering into the contract, but in particular, you must provide your name, contact and payment details.Ģ.3 Other correspondence or interaction (for example by email, telephone, post, SMS or via our website) between you and us, will include personal information (such as names and contact details) in that correspondence. Please note it generally takes about 1 - 3 working days for a refund to be processed.2 CONTRACT INFORMATION AND OTHER CORRESPONDENCEĢ.1 If you are an individual, when you enter into a contract with us (or someone does so on your behalf) there will be personal information about you relating to that contract such as your name, contact details, payment information, contract details, delivery details, and correspondence with us about the contract.Ģ.2 If you are an individual, we need certain information to carry out our contract with you and you must provide this in order to enter into a contract with us (or as required under that contract), if you do not, we may not be able to carry out our contract with you. A replacement product will be sent to you.You’ll be refunded via your original payment method.We will notify you once we’ve received and inspected your return. your receipt, invoice or confirmation email. Please keep your proof of purchase – e.g. If it is not repaired in a reasonable time you can choose a refund or replacement. If the problem is not major, we will repair the item within a reasonable time. or doesn’t do what we said it would, or what you asked for and can’t be easily fixed.Īlternatively, you can choose to keep the item and we will compensate you for any drop in value.is significantly different from the sample or description. has a problem that would have stopped someone from buying the item if they had known about it.You can choose a refund or exchange if an item has a major problem. If a product that you have purchased from one of our stores does not meet expectations of the item as it was advertised, or the product is faulty, then please return the product to where you made the purchase for an exchange or refund, in accordance with Australian Consumer Laws. In some cases we can offer an exchange or store credit, please contact our customer service team for more information. Good Games TCG does not accept change of mind returns. If your purchase was from our retail stores, please contact the store directly. If you have any concerns regarding your purchase, please contact us. At Good Games, we want our customers to be completely satisfied with their purchases.
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